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Frequently Asked Questions

Click questions below for answers to some frequently asked questions.

1. Who can use Nexus?

All students with both an active NetID and a Student Admin ID can log into the student hub of Nexus. The Faculty/Staff hub is only available to active faculty and staff and is available upon request. Staff can contact a Nexus admin for details about having a profile created for themself or their department.

If you would like to request access for yourself to the Faculty/Staff hub, you can go to the below link to request an account.

Request Account

2. Which departments are currently using Nexus?

Many departments at all UConn campuses use Nexus. The extent to which they use Nexus varies by department. The complete listing of Networks in Nexus can be found below. You will find many network names reflect a department while others reflect more of a location or program. For this reason, Nexus does not use the term departments and uses the term Networks. This complete list of networks is dynamic with new networks being added each semester.

3. Does Nexus replace Student Administration?

Nexus in no way replaces the Peoplesoft Student Administration system. The Peoplesoft Student Administration system is the official system for academic records, degree audit, enrollment, and other key functions. Nexus stores its own unique data that is not found in other systems. Nexus is intended to supplement the Student Administration system, not duplicate it in any way.

4. Is this application for both undergraduate and graduate programs?

Both undergraduate and graduate programs are using Nexus. Some of the system's data analytics apply exclusively to the undergraduate population, while other are inclusive of the graduate student population. The majority of Nexus tools are applicable to all departments, students, staff, and faculty.

5. Why can't I see what my colleague sees?

What you see is a function of your personal preferences, your data access, and your user network preferences. If you want to see what you do and do not have access to, go to Settings in the top navigation bar and look for the link on the page that says My Data Access. Click that link and you can view exactly what you access does and does not include.

6. Where can I request an account to access the Faculty/Staff hub of Nexus?

If you need access to the Faculty/Staff hub and you do not currently have access, you can go to the below link to request an account.

Request Account

7. Nexus appears to be working, but I receive an error message when logging in with my NetID. How do I fix this?

Sometimes UConn's NetID Central Authentication System (CAS) goes down which prevents people from logging into websites with their NetID. When this happens, you will notice you can view the landing page of Nexus and the other public pages, but when you click Login, you run into errors. This happening is a good indicator that NetID is down which is preventing you from logging into Nexus. You can check the status of NetID by going to this link below.


Check Status of NetID

Anytime you suspect there is an error with NetID, you can go to the ITS website and go to the chat feature and open a ticket with someone to have the issue resolved. You can also email nexus@uconn.edu which in some cases will get the issue resolved faster. For quickest resolution to your problems, you should both email nexus@uconn.edu and report a problem at the above ITS webpage.

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