Frequently Asked Questions
Click questions below to view answers to these frequently asked questions.
1. Who can use Nexus?
All students with both an active NetID and a Student Admin ID can log into the student hub of Nexus. The Faculty/Staff hub is only available to active faculty and staff and is available upon request. Staff can contact a Nexus admin for details about having a profile created for themself or their department.
If you would like to request access for yourself to the Faculty/Staff hub, you can go to the below link to request an account.
Request Account
If you would like to request access for yourself to the Faculty/Staff hub, you can go to the below link to request an account.
Request Account
2. How do I schedule an appointment with faculty or staff using Nexus?
You can schedule an appointment by logging into Nexus and pushing the button for the Student Hub. The Student Hub is where you must go to search for and schedule appointments. When you are in the Student Hub, click the APPOINTMENTS link in the Top Navigation bar or click the link that says SCHEDULE AN APPOINTMENT. Either link will bring you to a page where you can search for appointments. You can search for appointments by name or by department.
Keep in mind that not all faculty and staff at UConn use Nexus for scheduling. Many do, but not all. If you are searching for an appointment for someone specific and do not see that person's name, that is an indicator the person does not use Nexus for appointment scheduling. If you can't find someone on the list of names, you should email the person and ask how to schedule their appointments. You can find faculty and staff email addresses by going to the UConn Directory.
Keep in mind that not all faculty and staff at UConn use Nexus for scheduling. Many do, but not all. If you are searching for an appointment for someone specific and do not see that person's name, that is an indicator the person does not use Nexus for appointment scheduling. If you can't find someone on the list of names, you should email the person and ask how to schedule their appointments. You can find faculty and staff email addresses by going to the UConn Directory.
3. Which departments are currently using Nexus?
Nexus is used by many departments at all UConn campuses. The extent to which they use Nexus varies by department. Faculty and Staff Nexus accounts are linked by User Networks. User Networks typically reflect the name of a department, program, office, or resource. A complete listing of User Networks can be found below. This list of networks is dynamic with new networks being added each semester.
User
Networks
User
Networks
4. Is this application for both undergraduate and graduate programs?
Both undergraduate and graduate programs are using Nexus. Some of the system's data analytics apply exclusively to the undergraduate population, while other are inclusive of the graduate student population. The majority of Nexus tools are applicable to all departments, students, staff, and faculty.
5. Why can't I see what my colleague sees?
What you see is a function of your personal preferences, your data access, and your user network preferences. If you want to see what you do and do not have access to, go to Settings in the top navigation bar and look for the link on the page that says My Data Access. Click that link and you can view exactly what you access does and does not include.
6. Where can I request an account to access the Faculty/Staff hub of Nexus?
If you need access to the Faculty/Staff hub and you do not currently have access, you can go to the below link to request an account.
Request Account
Request Account
7. Does Nexus replace Student Administration?
Nexus in no way replaces the Peoplesoft Student Administration system. The Peoplesoft Student Administration system is the official system for academic records, degree audit, enrollment, and other key functions. Nexus stores its own unique data that is not found in other systems. Nexus is intended to supplement the Student Administration system, not duplicate it in any way.
8. Nexus appears to be working, but I receive an error message when logging in with my NetID. How do I fix this?
Sometimes UConn's NetID Central Authentication System (CAS) goes down which prevents people from logging into websites with their NetID. When this happens, you will notice you can view the landing page of Nexus and the other public pages, but when you click Login, you run into errors. This happening is a good indicator that NetID is down which is preventing you from logging into Nexus. You can check the status of NetID by going to this link below.
https://itstatus.uconn.edu/
Check Status of NetID
Anytime you suspect there is an error with NetID, you can go to the ITS website and go to the chat feature and open a ticket with someone to have the issue resolved. You can also email nexus@uconn.edu which in some cases will get the issue resolved faster. For quickest resolution to your problems, you should both email nexus@uconn.edu and report a problem at the above ITS webpage.
#netiddown #loginissues #nexusdown
https://itstatus.uconn.edu/
Check Status of NetID
Anytime you suspect there is an error with NetID, you can go to the ITS website and go to the chat feature and open a ticket with someone to have the issue resolved. You can also email nexus@uconn.edu which in some cases will get the issue resolved faster. For quickest resolution to your problems, you should both email nexus@uconn.edu and report a problem at the above ITS webpage.
#netiddown #loginissues #nexusdown