Nexus - Student Success Platform

Frequently Asked Questions

Below are Frequently Asked Questions regarding UConn's Nexus Application

Are users satisfied with Nexus? Are there user testimonials?
Nexus users are very pleased with Nexus. Below are some user testimonials.

Testimonials

“It has transformed what was once anecdotal into measurable insight. It is not just a check-in tool — it is a strategic access and engagement platform.”
Student Activities
“Nexus has allowed us to quickly generate participation data across campuses, programs, and timeframes—something that would otherwise take weeks of manual compilation”
Faculty OPIM

“Nexus is an indispensable student and advising tool. Nexus is a treasure trove of data. It is quite simply remarkable how these data can help us help our students.”
Professor Avery Point

“Using NEXUS has completely transformed the way I support students and track data in our center. What once required multiple systems, spreadsheets, and time-consuming searches is now available in one place with just a few clicks”
First Year Programs

“The customization of identifying student-athletes and listing parity with SASP counselors has provided insight to advisors on campus and deepens the wraparound support for these students”
Student Athlete Success Program

“NEXUS is the greatest advising tool I’ve ever used. It truly supports my ability to be proactive and student centered.”
CAPS Avery Point

“Nexus is also platform with unmatched technical support and a valued resource in the student support community.”
Waterbury Campus Learning Lab

“Nexus enhances efficiency, improves collaboration, strengthens continuity of support, and significantly advances our ability to promote student success.”
Student Services Waterbury Campus

“The Nexus team is INCREDIBLY open to feedback and able to make quick, effective adjustments to meet our evolving needs”
Health Academic Advisor

“Nexus is not simply an operational tool—it is a foundational system that supports compliance, assessment, strategic planning, and evidence-based student support”


“Nexus is more than a platform; it is a critical component of how we scale support with accountability, compliance, and measurable impact.”
First Year Programs

“I am grateful for the invention of NEXUS, as it has made data collecting a game changer”
CAPS

“Nexus is an invaluable tool.”
Stamford Student Services

“Nexus strengthens our ability to build meaningful relationships with students. Having a comprehensive view of a student’s research journey allows us to provide more personalized guidance, identify patterns in student needs, and proactively connect students with opportunities. It also supports assessment and reporting efforts by giving us reliable data to evaluate program impact and inform strategic decision-making.”
Undergraduate Research

“It has been game changer for our campus allowing us to better communicate between offices about students, aids in collecting data for office traffic/usage and created a culture of accountability”
Campus Student Services Manager

“I use Nexus more than I use StudentAdmin. I love Nexus and the ability to customize appointments, note topics, rolodexes, and more.”
Enrichment Programs

“an integrated student success infrastructure that promotes belonging, early intervention, and academic progress toward graduation.”
Hartford Campus Staff

“Nexus streamlines communication through appointment scheduling and direct messaging, and it provides transparency”
Hartford Campus Staff

Can I add a custom button to the Check-In Kiosk so there are buttons other than Appointment and Drop-In? Can I have a kiosk with no buttons?
You can add custom buttons. Go to Kiosk in the top navigation bar. Then click the button above the daily check-in queue that says Kiosk Portal. This bring you to a page where you will see the standard buttons of Appointment and Drop-In. Below these default buttons you will see a light blue + Add Kiosk Button link. Click that and you can create a button with whatever text you want displayed on the button. There is a character limit of a little over 20 characters or so. When you create the button, you can toggle it active/inactive so it displays on your kiosk. This is done by clicking the ☑ Activecolumn next to the new button.

When you create your button, you have the option of having staff alerted via email when a student checks-in with that button. This is not required, but the alerts are something you may want to add if you want specific staff to be alerted when a student checks in with your new button.

Keep in mind you have to option of inactivating all the kiosk buttons so no buttons are displayed. The kiosk will still allow students to check-in even with no buttons.

#customkioskbuttons

Can I attach documents to my appointments so the student that booked with me can view the document?
You can attach documents to your appointments so students or you can upload documents to the appointments. Go to your appointment settings and turn on the checkbox that says, Allow students to upload and attach documents to my appointments.

Can I change my UConn email address here in Nexus or add alternative an email address so I can send emails on behalf of my office?
You have two kinds of emails here in Nexus and they can both be changed. One if referred to as your Primary email address and the other your Alternative email address.

PRIMARY UCONN EMAIL
Your university email address is added to your Faculty/Staff profile when you gain access to the Faculty/Staff hub and is considered your primary email address in Nexus. Typically your primary email address is something like firstname.lastname@uconn.edu. If you have a different UConn email address you prefer to use as your primary email, you can change your primary email here in Nexus. Be mindful that changing your email means Nexus will send alerts to your new email. Most users do not need to change their email addresses here in Nexus.

ALTERNATE EMAIL
Having an alternate email is common in Nexus. You can add alternate emails in the event you want your primary email to stay as it is, but you want to have a few alternative emails to choose from when you email students. For example, maybe you have a shared email box for your office which is ouroffice@uconn.edu . You can add an alternative email addresses of ouroffice@uconn.edu. This allows you to sent out emails on behalf of your office. Currently you can have up to 2 alternate email addresses.

WHERE DO I GO TO CHANGE THESE EMAILS?
These emails can be changed by clicking Settings in the top navigation bar of the Faculty/Staff hub. From there, you will see a link to your Primary and Alternate emails. It is there that you can have them updated.

FUN FACTS
When changing your Primary or Alternate emails, an email alert will be sent to the new email you are entering stating the fact that you are requesting to use that email in Nexus. Someone must go to the inbox of the new email to click a link to approve of the request. The requests expire after 24 hours from when they were submitted.

#changeemail #primaryemail

Can I check a student out from my appointment?
The appointment tool allows you to check students in. There is no checking out with that tool. Some departments use a kiosk to check students in for drop-ins, appointments, or other types of visits. Those using a kiosk have an option of checking students out on the kiosk if they want.

Can I compare my data access to that of others in my Network? How do we know if we have the same access?
You can compare access to data and tools in Nexus between you and others if you are linked to a user network. If you are linked to a user network, you can go to USERS in the top navigation bar, then click the link below the users that says, Compare Access Between Users. This link will bring to a table/grid that makes it easier to see who has access to what.

#compareaccounts #compareaccess #dataaccess

Can I copy one of a my rolodex clusters to a new cluster?
You can copy your rolodex cluster. The easiest way would be to click the Split Cluster button for which you can split the cluster into new clusters of equal number. For example if you have 100 people in the cluster, you can split the cluster into 4 clusters of 25. If you choose to split your cluster into 1 cluster, it will basically copy your existing cluster to a new cluster without splitting it up. You are essentially copying your cluster to a new one with a simple click. Another way to do this which is more work would be to export the people in your cluster and then import those NetIDs into a new cluster. This is a few more steps that takes more time and not recommended since it can be done with a simple click using the Split Cluster button.

Can I get a cleaner or shorter link for my links to my appointments or to my events?
UConn has a URL shortener that you can use to generate shorter, easier to read links. You can access the shortener by going to s.uconn.edu.

This can be helpful if you want to create a cleaner link for your appointments that reads something like s.uconn.edu/YourName All links you create will be prefixed by s.uconn.edu/ .

It is up to you to decided what comes after that. Therefore the links will be of the form s.uconn.edu/YourTextHere

In order to use the shortener, you will need to login with your NetID.

#shortlinks #urlshortener

Can I lift and remove student holds here in Nexus?
You cannot lift holds in Nexus. Lifting and placing down holds is done in Student Admin.

Nexus captures a snapshot each night of Service Indicators (Holds) for active students. Nexus allows you to view holds from the snapshot. You can do no more than view these holds here in Nexus.

# advising hold

Can I log in with my Work or Admin NetID?
Users can now login with their NetID WORK and NetID Admin. The code only looks at the first 8 characters of the CAS NetID Login.

Although they are logging in using that extended NetID, Nexus only looks at their true NetID, which is the first 8 characters. It never records anything past the first 8 characters.

Can I make a duplicate of an event I already created so the event is offered each week of the term?
Yes you can. Go to to your event from the Events tab in the top navigation bar. Then choose the event. When you click the event, view the event details. You will see at the bottom of that page a link that says. Duplicate this Event to Next Week. Do so allows you to copy the event so a duplicate event is hosted next week with all the same details. If you want the event create another 2 weeks. Just press duplicate two more times and you will now have 4 events. One for each week.

Can I restrict student from booking my appointments so only certain student can schedule them?
You can add student restrictions to an individual appointment (example: credit restriction), by by appointment topics (example: only allow students on list on NetIDs), or add a global restrictions across all your appointments.

GLOBAL RESTRICTIONS
You can add/remove global restrictions to your appointments by going to Appointments/Settings/Global Rules. This is where you can add restrictions that will be enforced across all your appointments. Below are some global restriction options.

1. Advisor Verification
When a student attempts to schedule an appointment with you, Nexus will search his/her academic advisor's name for whichever text strings you enter below. If you want only your advisees to have the ability to schedule with you, you can type your last name as the restriction. If your last name is not found in the student's advisor list, the student can't make an appointment with you. I suggest you only use as advisor last name as the restriction, not the full name. If you are helping out another advisor and want his/her students to also have the ability to schedule with you as well, then you can add that advisor's last name as a second string to look for. When you add multiple text strings to check for, the student will be allowed to register as long as one of the strings is found in his/her advisor's name.

2. School/Program Verification
This allows you to check off which schools are allow students to schedule your appointments. For example, if you only want CLAS and ACES students to booked you appointments, you can check off CLAS and ACES. You can check multiple schools if you would like to restrict your appointments to students in more than one school. If no schools are checked, Nexus will allow people to schedule your appointments regardless of their school.

3. Campus Verification
You can restricts appointments to only students at specific campuses. If you check one or more campus locations, only students from the campuses you check will able to schedule appointments with you. If no campuses are checked, Nexus will allow people to schedule your appointments regardless of their campus.

4. Academic Career Verification
If you check one or more academic careers, only students with the careers you check will able to schedule appointments with you. If no careers are checked, Nexus will allow people to schedule your appointments regardless of their academic career. Careers examples are UGRD, RHAG, NDEG, etc..

5. My advisees only: allows only students to book your appointments if you are their assigned advisor.

6. Students enrolled in my classes this term: allows only students to book your appointments if they are enrolled in one of your classes for the current term.

Can I send students a direct link to view my appointments without searching for me?
You can send students your Direct Appointment Link which can be found under your appointment settings.

Appointments/Settings

Go there and you will see your unique link. You can add this link to the end of your emails or post it somewhere on a website. When the link is clicked, it brings students directly to your upcoming available appointments without having to search for you.

Can I share my appointment calendar with my colleagues?
Staff can choose who they want to share their calendar by clicking Appointment in the top navigation bar, then clicking Shared Calendars. It is recommended that staff share their appointment calendar with their colleagues. This is helpful in situations when someone is out sick or a student comes on the wrong day and your front office staff need to confirm the correct date. Sharing your calendar with your colleague gives them the ability to view, book, and cancel your appointments.

If you would like access to view your colleague's appointments, you need to ask that they share their appointment calendar with you using the steps above.

One more benefit of sharing calendars is that when you look at a student profile and view the Appointments for the student, you will see the full appointment details if the person the student is seeing has their calendar shared with you.

You can share your calendar with limited access users such as undergrad student staff in your department, but the details they see are limited.

#shareappointments #sharecalendar #sharedappointments #sharedcalendar

Can I toggle on/off the Appointment and Drop-In buttons on the check-in kiosk?
You can toggle the buttons on/off so they do or do not appear as students check-in at your department's kiosk. Click the KIOSK link in the top navigation bar. Then click the KIOSK PORTAL button which should bring you to the below page that allows you to toggle off/off the buttons.

https://nexus.uconn.edu/secure/signin/dept_kiosk_details.php

The above link displays your button options, and allows you to check the Active Button column if you want the button to be visible. You can Uncheck the box next to the button to hide the button.

This page also allows you to add custom buttons to the kiosk. You can create buttons with any text you like and you can control who or if anyone is notified when students choose that button upon check-in.

Can I track which of my students in my program go to events I host?
Yes you can.

1. First make a Rolodex Cluster of the students you are monitoring in your program. There are many ways to add students to a cluster. Get the cluster created using whichever method you like.

2. Now that the cluster is complete, click the + Track Event button at the top of the list of students in your cluster.

3. You will now see a drop menu of all events you have either created or have access to. Choose an event for which you want to track their attendance and add it. Then do this for any other event you want to track.

4. You now have a grid that should make it easy to identify who went to which events.

#eventtrack #trackevents

Can people that are not affiliated with UConn book appointments with me in Nexus? Someone is trying to book an appointment with me, but can't log into Nexus and I am not sure how to give them access to my open appointments.
In order for someone to log into Nexus and book an appointment with you, they must have the below three requirements satisfied.

1. Have a NetID
2. Have a StudentAdmin ID
3. Have an Email in UConn's Live Directory

Active students will have all three of the above. They should be able to login and book your appointments.
Future and past students do not always have all three. Especially former students that graduated many years ago. Therefore, they may not be able to login to book your appointments.
People that have no affiliation with UConn will have no UConn ID's at all. They will not be able to login at all.

Can I allow these people that can't login to book my appointments?
Yes you can. There is an option in Nexus that you can toggle On/Off that allows the public to book an appointment with you. The Public is defined as anyone that does not have satisfy the three requirements above. Toggling Public Booking on allows the public to book your appointments using a unique link that brings them to your appointments. There is no NetID verification at this public link which means the person booking will have to enter their Name and Email. You can turn this link On by going to the top navigation bar and clicking Appointments/Settings/Allow Public Access to your appointments. You will be brought to the below page.

https://nexus.uconn.edu/secure/appointments/settings.php

This page will have the On/Off toggle and also provide you your personal Public Access Link for public booking. This link should only be shared with people that can't book with you using the normal means of logging in with their NetID. I would not suggest adding this link to your email footer otherwise active students may use it. If active students use this link, they will not be logging in with their NetID which means none of their information will be linked to the appointment. This link it best shared when an individual contacts you and says they can't view your appointments because they can't login. When that happens and you confirm they and you know they are not an active student, that is when you can share the link with them. The link will allow them to book an appointment, but they will manually have to enter their name and email.

#publicappointments #publicaccess

Can someone without access to the Faculty/Staff hub request access on their own, or must I do it for them?
If someone needs access to the Faculty/Staff hub and they do not currently have access, that person can go to the below link to request an account.

https://nexus.uconn.edu/secure/request_account_form.php

If you want to request an account on their behalf, you can do so. You can also request access on someone's behalf under the Users link in the top navigation bar and also under MISC link the top navigation bar. Look for the link that says Request New User.

#requestmyaccount

Can students check-in remotely from their devices for events I host using Nexus?
For those of you using the Events tool, you can have the option of allowing students to check-in at your event from their mobile phones. This can be helpful for events that are very large when you do not have enough kiosks (iPads for example) for students to check-in with. When you turn on Remote Check-In for an event, it allows the students that already registered for an event to check-in from their mobile device. They can check-in when they log into the student hub of Nexus. When they log into Nexus, they will see your event posted on the home page. They can simply click the event to check-in. Things to remember are the following.
1. If remote check-in is turned on, students will be able to check-in remotely 30 minutes before the event start time through 30 minutes after the events end time. If you are worried students will check-in that are not at you event, you can turn the remote check-in on for a 5 minute interval in the middle of the event, announce to the class to check-in at that time, then turn it off again. This will help minimize people checking in that is not truly at your event.
2. If students do not register in advance, remote check-in will not work for them. Students that have not registered and come to an event can always check-in at the kiosk though if you use the kiosk.
3. You can easily toggle remote check-in on/off for your event on the day of your event by logging into the Nexus Staff/Faculty Portal. When you do, you will see your event listed on the homepage with a toggle button to turn remote check-in on and off. My recommendation is to toggle it on at some point at the event, announce to the students they can check-in from their device, then turn it off when everyone says they are done. You can then announce to those that had troubles you will talk to them after the event and have them check-in with you after the event from which you can manually do for the student by viewing your attendance tab for the event.

Can students schedule same day appointments in Nexus?
Whether or not a student can schedule same day appointments depends on the settings of the person they are scheduling an appointment with. The default in Nexus is that a student can't schedule an appointment with a staff member on the same calendar day. For example, if today is October 18th, a student won't be able to schedule an appointment for October 18th because it is the same calendar day. They will have to chose an appointment after October 18th. Some staff prefer to give students the option of scheduling same day appointments. They can turn on this option in their appointment settings by checking off the below box.

☒ Allow same day appointment scheduling so students can schedule appointments on the same day of a given appointment

The above box is not checked by default. Staff must check it themselves if they are ok with same day appointment scheduling.

FUN FACTS

There are some other settings that can be checked to restrict the frequency of appointments a student can schedule with a user. Once again, these can be toggled on/off by each staff user. Below are two more options.

☒ Allow Students to schedule more than 1 upcoming appointment with me

☒ Allow Students to schedule more than 1 appointment with me on the same day. This means students can have multiple appointments with you on the same day.

Can students view their midterm grades in Nexus?
Students can view their midterm grades in the Nexus student hub. They can only view midterm grades for the current term.

Can you tell me about the Appointment Scheduler?
Users can post their appointments so students can look up their availability and book an appointment.

Any person with an active NetID and Student Admin ID can log into the student hub to booked an appointment with faculty/staff hosting their appointments in Nexus.

Users can add restrictions to their appointments so only certain students can book their appointments. Examples: School restrictions, Advisor Restrictions

Blocked Students: You can restrict a student from booking your appointments by entered their NetID on your block list. You can view your block list by going to Appointments/Settings/Block Students. From here, you can add and remove students from booking your appointments. When a student on your block list tries booking one of your appointments, you will se sent an email letting you know they tried scheduling your appointment and was denied. The message a blocked student sees when they are block from your appointments is something generic like, There are no appointments available for you to book with this person at this time. The message does not tell them they are on a block list for you. Although you can add a custom message for that individual student if you have a message you want displayed to that student when they try booking.

You can add student restrictions to an individual appointment (example: credit restriction), by by appointment topics (example: only allow students on list on NetIDs), or add a global restrictions across all your appointments.

GLOBAL RESTRICTIONS
You can add/remove global restrictions to your appointments by going to Appointments/Settings/Global Rules. This is where you can add restrictions that will be enforced across all your appointments. Below are some global restriction options.
1. Advisor Verification
When a student attempts to schedule an appointment with you, Nexus will search his/her academic advisor's name for whichever text strings you enter below. If you want only your advisees to have the ability to schedule with you, you can type your last name as the restriction. If your last name is not found in the student's advisor list, the student can't make an appointment with you. I suggest you only use as advisor last name as the restriction, not the full name. If you are helping out another advisor and want his/her students to also have the ability to schedule with you as well, then you can add that advisor's last name as a second string to look for. When you add multiple text strings to check for, the student will be allowed to register as long as one of the strings is found in his/her advisor's name.

2. School/Program Verification
This allows you to check off which schools are allow students to schedule your appointments. For example, if you only want CLAS and ACES students to booked you appointments, you can check off CLAS and ACES. You can check multiple schools if you would like to restrict your appointments to students in more than one school. If no schools are checked, Nexus will allow people to schedule your appointments regardless of their school.

3. Campus Verification
You can restricts appointments to only students at specific campuses. If you check one or more campus locations, only students from the campuses you check will able to schedule appointments with you. If no campuses are checked, Nexus will allow people to schedule your appointments regardless of their campus.

4. Academic Career Verification
If you check one or more academic careers, only students with the careers you check will able to schedule appointments with you. If no careers are checked, Nexus will allow people to schedule your appointments regardless of their academic career. Careers examples are UGRD, RHAG, NDEG, etc..

5. My advisees only: allows only students to book your appointments if you are their assigned advisor.

6. Students enrolled in my classes this term: allows only students to book your appointments if they are enrolled in one of your classes for the current term.

Users can customize how their appointments work. For example, they can restrict students to booking more than 1 upcoming appointments with them.

Appt calendars could be shared amongst users so they can view eachother’s appts and help manage daily appts. The only way you can view appointments of another user is for that user to share his/her appt calendar with you.

APPOINTMENT ERROR CODES
Nexus records instances of when a student is denied an appointment. It also records a reason why. Sometimes the details of why are very detailed. Other times the reason is not as descriptive. These errors can be seen by faculty and staff to help gauge why students are not able to book their appts. It also helps them verify stories from students when a student says they were not able to book an appt.

Do I have to click the Pick-Up button or the Check Out button on the daily Check-In Queue?
Regarding the Nexus Check In Kiosks that many departments use to track student traffic.

Users do not need to click the Pick Up button. The Pick Up button is only needed if you are looking to track who it is that worked with the student. If the Pick Up button is not clicked, you simply have no indication of who the student worked with. Some departments are only looking to track who checks in, and once again, there is no reason to click the pick-up button in that scenario.

Some offices always have a specific staff member work with students that check-in. A tutoring center being an example. Therefore a tutoring center may be a place they use the Pick Up button because pressing it allows the staff to write reports on not only which students check in, but also report on who the students worked with. So in this example, the Pick Up button is useful. Many departments use the Pick Up button because they want to report on who worked with the student.

The Check Out button is typically used if a department is interested in reporting on the amount of time a student worked with someone after check in. For example, you can write a report that says the total time working with studnets was 100 hours. This is calculated by summing up the total time checked in for each student. Total time is calculated by subtracting the check in time from the check out time.

Jeff

Do Rolodex Clusters get deleted?
You can delete a cluster if you wish. Doing so deletes all details of the cluster and anyone for whom you shared the cluster with will no longer have access to it.

Clusters are deleted from Nexus automatically 30 days after a user's account becomes inactive. The automated script doesn't delete clusters that are shared with other users. Clusters that are shared with other users are deleted on a manual basis periodically by a Nexus admin.

If a cluster is shared and important to a user, it is wise to make sure the person that created it shares the NetID of those on the list to another active user so they can create another list and it can continue being used

Do students have to check-in when they arrive to my events?
You do not need to make student check in at the events. Whether you do is up to you. Some users have students check-in so they know how to distinguish those that attended from those that registered and didn't attend. For some users, knowing who registered is enough and they may not have students check-in. Other users want students to check in. It is personal preference. One benefit of them checking in is that is allows students to register for the event as they walk into the event in cases when they failed to register in advance.

Do students receive email reminders about their appointments?
Students receive multiple email reminders about appointments they book in Nexus. In addition to the email confirmation they receive the moment they book an appointment, there are three additional reminders are sent in the days leading up to the appointment.

They are emailed reminders:
- 3 days before the appointment
- 1 day before the appointment
- The morning of the appointment

Emails are sent at about 6:00 each morning. The emails sent 1 day before and day of also send a text message reminder if the student opts into texting notifications. These reminders are always sent out and can't be turned off.

These emails contain basic information such as date, time and location of the appointment. Staff can go to their appointment settings and add additional information they would like to be included in the reminders.
Appointments/Settings/Preferences and Behaviors
https://nexus.uconn.edu/secure/settings/app_preference_form.php
When you go to the above link, you will see a text box for the email message that allows you to add any additional information you want included in the reminders.

#appointmentreminders #appointmentconfirm

Does CAPS use Nexus?
CAPS uses Nexus for counselor assignments and more. The data they enter is displayed on the student profile page so faculty and staff are aware of assignments and participation in the program. Only users with access to the CAPS tool has the ability to edit CAPS information.

Does Nexus has a user agreement?
The user agreement is something users must read and agree to in order to use Nexus. They must agree to this the first time they log in each calendar year. Users can also go to their settings and help menu to view the user agreement again and also see a list of when they agreed to it in previous years. Below is the user agreement.

Nexus users are responsible for complying with applicable laws, such as the Family Educational Rights and Privacy Act (FERPA), as well as university policies. Users have access to confidential student information, and users are only allowed to use this information to carry out official university business. Unauthorized access attempts, such as the sharing of login credentials, is strictly prohibited. Questions or concerns regarding the appropriate access, use, and/or disclosure of information stored within Nexus, should be directed to your supervisor and/or the Office of University Compliance.

Does the class overlap tool work for upcoming semesters?
The class overlap tool which helps you determine when a list of students are most often or least often in class, only works for the current term.

How can I change the office location and room number that I have listed for my appointments.
You can update the building and room number in your Appointment settings.

Appointments/Settings/Office Locations.

Then choose the room and you can edit the name.

Below is the direct link to the page where you can edit your room(s).
https://nexus.uconn.edu/secure/appointments/rooms_index.php

How can I get a button on the kiosk that allows the student to check-out when they leave my office?
Go to the top navigation bar and choose Kiosk. Then click button that says Kiosk Portal . Then scroll down the page to where it says Check-Out Kiosk Option? . There you can change the Check-Out OFF to Check-Out ON

This button is not needed for most departments because most departments interested in this check-out time data prefer to check-out students themselves from the daily check-in queue. But this check-out button is available if you would like it to be displayed on the kiosk so students can check themselves out.

#checkoutbutton #kioskcheckout #checkoutkiosk

How can I make a resource referral to my student?
Nexus allows a user to check off a list of resources and have information about the resource sent to the student. The email is sent to student. The resource also gets posted the Student Hub as a “Recommended Resource” for a period of 6 months. Each resource listed has a link to the official website for the resource.

This is a cool and easy tool to use and is a great way to get data on what I would consider a soft referral to a department. Knowing someone is referring a student to a particular resource can be very telling or predictive. It also allows staff to see who and what is being referred to the student by others.

How can I update my name and/or email address in the student hub?
If you are in the student hub and you feel your name or email address are incorrect, you can go to your settings to view how your profile in Nexus compares to that of UConn's Live Directory, which is basically the UConn Phonebook. Go there and you will see your name and email as found in Nexus. Click the edit buttons next to them and you will be brought to a page that shows you how your name and email are displayed in UConn's Directory. What you will see if your current email and your display name. Your display name can change over time if you change your first or last name, or add a preferred name in student admin. If your nexus profile is different than the live directory, there is a button you can click to update your name and email with the live directory details. That should fix any name or email problems you may have.

If you find your email in Nexus is incorrect, and there is no record for any of your active email addresses, contact a Nexus admin at nexus@uconn.edu. Include your NetID and details of the error.

#updateemail #updatename

How do I cancel an appointment a student made with me?
If you want to cancel your appointments, you can simply log into the faculty staff hub, and click the Cancel button at the bottom of the page where you view an individual appointment. You can get to an individual appointment by going to your weekly calendar, then clicking the time range of the appointment you are interested in viewing and ultimately cancelling. When you cancel your appointment, the student is notified via email. You have the option of adding custom text to the email message students receive as well. You can also stop an email from being sent to the student if you feel there is no need for the student to be notified of you cancelling the appointment.

How do I change my office locations for all my future appointments to a different location without doing it one appointment at a time?
If you have the wrong office location listed for your upcoming appointments, or you forgot to add an office location when you created the appointments, you can update the appointment location one appointment at a time, or in batch.

BEFORE YOU MAKE THE UPDATE
Make sure your Office Location is entered in your Settings. From the top navigation bar, go to Appointments/Office Locations. You should see the office location listed there. If not, click the Add Office Location link and add the office.

2 WAYS TO UPDATE APPOINTMENT LOCATION
You can update your appointment locations one appointment at a time or in batch.

ONE UPDATE AT A TIME
Go to one of your upcoming appointments and view the details and then click edit. This will give you the opportunity to select the correct room location and then save your edit. However, doing this for many appointments would be a of work and you would want to do this in batch as described below.

UPDATING ROOM LOCATION IN BATCH
Go to the top navigation bar Appointments/Settings/Change Appointment Meeting Locations. It is here you can change all your appointment locations in batch. Choose a date such as the current day through the end of the term. Then choose the desired room location. You can then choose to apply this room change to booked appointments only, unbooked only, or All appointments which includes both booked and unbooked. You would want to choose All Appointments if all your upcoming appointments will be in the location you are choosing. Then click Update to apply changes. This should be all you need to do. When you or a student view your individual appointments, the new room number should now be reflected.

If you want to see if your changes were applied, go to your appointments and you should see the new room location listed there. You can also schedule an appointment with yourself by going to the student hub and scheduling as if you are the student. An easy way to test this out if to go to Appointments in top navigation bar, then click Preview. Towards the top of that page, you will see a link that brings you to your appointments in the student hub. What you see there is exactly what the student sees.

#changeroomlocation

How do I change the time range of my appointments? The default times are not what I want.
When you generate new appointments in the appointment tool which is found in the top navigation bar under Appointments and then picking a day from the calendar and clicking the purple + Appts button for a given day, you can change the time range for your appointments. You will see the top of the form, just below where it says, Generate appointment slots for the day below, a time range and then a pencil/edit icon to the right. I am not sure the default times, but they may be something like 8am-5pm. Whatever you see there can be changed. If you want your appointments between 9:00am and 3:00pm, click the pencil icon, change the times to what you want, and generate your appointments. Whatever you change it to will be the default moving forward. If the time you see if not what you want, go ahead and change it to reflect the hours you are hosting your appointments.

#changeappointmenttimes

How do I check the status of Nexus if the website seems to be down or not working properly?
You can always email nexus@uconn.edu with questions if you suspect the website is down. That is appreciated by the Nexus admin so always feel free to email the nexus email if you suspect errors.

Sometimes the website is not down, but UConn's NetID authentication is down which will prevent users from logging in. NetID does go down at times and this is affects many websites when it does. You can check the status of NetID, Student Admin, and other applications at the below ITS link.
https://itstatus.uconn.edu/

As always, if you suspect Nexus is down or experiencing any issues, please contact a Nexus admin at nexus@uconn.edu and/or go to the ITS website where you can open a ticket to have the issue resolved.

#nexusdown #nexuserror #nexushelp #netiddown

How do I create Events?
Many people hosting events to use nexus for posting and managing their events. There are no directions on how to create events here in Nexus. Most people seem to figure it out. You are welcome to contact nexus@uconn.edu if you can't figure out how to use the Events tool.

Users must first have access to the Events tool in order to schedule events. You can see if this is turned by clicking the Settings link in the top navigation bar and then clicking the link to My Data Access. Once users have access, they can click events in the top navigation bar, then click a date on the calendar, then click the link to create a new event.

After you enter the basic details of the event, you can then view the event details and make more edits to the event such as toggle on/off the ability for students to register, toggle on/off the event being advertised in the student hub, toggle on/off remote check-in, etc.

You can also view the direct link to your event that you can send to students so they can easily register.

You can also download a QR code that students can use to check in at the event.

Much more can be done from the Event details page.

How do I delete all people in a rolodex cluster?
There is a link at the bottom of the list that says Delete All People. Press that and you will delete everyone from the list.

How do I export all of my appointments from the Appointment Scheduling Tool to Excel?
You can go to Appointments/Settings, then look for link that says Export My Appointments to Excel.

How do I extend my student worker access to Nexus? I am seeing a message saying their account expires soon.
Student workers have limited access accounts to the Faculty/Staff hub. These limited accounts become inactive over time. They remain active for about a year after their account is created. IF you receive an email or see a message in Nexus stating that some limited accounts of student workers in your network are going to expire soon, please know you can extend that access for longer with just a few clicks.

If you go to USERS in the top navigation bar for the faculty/staff hub, you will see a list of users in your network(s). There will be a message next to the student workers name if the account is within a month or two or expiring. Notice the number of days to expiration is a hyperlink. You can click the number to extend the user's access as many more months as you would like. Once you click the link and select the number of months you would like to extend access. The account's expiration date is automatically extended the moment you click the submit button. You do not need permission from a Nexus admin to do any of this.

#extendaccess #extendedaccess #limitedaccounts #expiringaccounts #accountxpires #expirationdate

How do I link my Nexus account to a User Network?
Your account can be linked to a User Network. These networks allow you to easily share information with other users in the network. If there is a Network you would like to be linked to, there are two ways to have your account linked.

1. Contact someone in the network and ask them to link your account to their network. They can do this by clicking Users in the top navigation bar, choosing to + Request New User, then entering your NetID. You will need to provide them your NetID. Once they do this, you will automatically be added to their Network. You will then see everyone in your Network listed when you click Users in the top navigation bar.

2. Another way to request your account be linked to a network is by going to Settings in the top navigation bar, the click the My Networks, then click + Link Me to New Network. This brings up drop menu of Networks. You can then choose the User Network from the drop menu and click Link Me. This notifies the users in the network that you are requesting to be linked, and also notifies the Nexus admin. If no user in the Network approves or is aware of your link request, a Nexus admin can approve of the request. A Nexus admin will only approve of the request if they are certain the network is ok with you having your account linked.

Method #1 above is the fastest way to get your account linked to a network in most circumstances. Keep in mind many accounts are not linked to any network. You do not have to be linked to a Network in order to use Nexus.

#linkmetonetwork

How do I remove users from my User Network?
Click Users in the top navigation bar, then click the red Remove button for the row (user) you want to remove from your network. You should always be mindful of who is in your user network. You can add/remove users whenever you want. It is a good idea to remove people when they are no longer working with your department.

#unlinkuser #removeuser

How do I set up appointments in Nexus?
You can set your appointments up by clicking Appointments in the top navigation bar. From there, you have complete control over your appointments scheduling. For a basic demo on how to set up your appointments, go to Appointments/Videos/ then choose Video #1 that shows you how to set up your appointments.

https://nexus.uconn.edu/secure/appointments/videos.php

How do I set up my network's kiosk check-in station? I also need to find the unique link to our kiosk.
HOW DO I CONTROL WHICH BUTTONS APPEAR ON THE KIOSK?
You should first set up the buttons on the kiosk based on how you want it to work. When you are logged into the Faculty/Staff hub, click KIOSK on the top navigation bar. Then click the button that says KIOSK PORTAL. This page allows you to control which buttons students see when checking in. Kiosks all come by default with buttons that say Drop In and Appointment. You can toggle those buttons on/off or create your own buttons. You can also have no buttons if you wish by toggling them all to be inactive.

WHERE IS THE LINK FOR OUR KIOSK?
On the same page you set up the buttons, you should see text that says, Where is the Check-In Kiosk for your network name?
Below this in red that is the link to the kiosk for the network. This private kiosk link is not a link that should be shared with students or anyone else. It should only be shared with the person helping you set up your check-in kiosk station. This link needs to be added to the web browser of your check-in station. The check-in station can be a computer, an iPad, or anything with a web browser.

iPads are popular for check in stations because you can go to the link in safari, then click icon as if you are going to forward the link to someone, then click Add To Home Screen. Doing this adds a Nexus icon to your iPad that allows you go easily go to the kiosk when the iPad restarts.

HOW DO I CONTROL CHECKIN ALERTS SO ONLY SPECIFIC STAFF ARE NOTIFIED WHEN STUDENTS CHECK IN?
You can control which staff are notified of a student checking in at the kiosk based on the button the student chooses at the kiosk. This can be found by going to KIOSK in the top navigation bar and then clicking the ALERTS button. Here you will see a list of button. For each button you can check off who you want to be sent an email alert when a student checks in. Alerts should arrive in your email seconds after the student checks in.

CAN I CUSTOMIZE OUR KIOSK FURTHER?
When you go to Kiosk/Kiosk Portal, you will see on the bottom of the page a button that says, EDIT KIOSK BEHAVIORS. Clicking this will bring to a page where you can customize the kiosk even more. It is recommended you don't change these settings if you are not clear on how the changes affect the way the kiosks works. Hopefully the descriptions on this page are clear. If not, email a Nexus admin for advice.


#kiosksetup #newkiosk #setupkiosk

How do I sync my appointment calendar with my Outlook Calendar and/or my mobile devices?
Your appointment calendar can be synced to other calendars by a method known as subscribing to an internet calendar. For directions on how to do this, go to the Appointment Tab/Settings/Sync Calendars. There you will be provided with information specific details about subscribing to your Nexus calendar. Most people do this because they want to see their appointments reflected in their Outlook work calendar. How you do this syncing varies according to device and program you use to view your calendars. Syncing on mobile devices is usually never a problem Outlook on the other hand can be tricky and gives a few people trouble when they first attempt to sync calendars. About 5% of users have trouble syncing with Outlook, but a Nexus admin has always been able to help them complete the syncing. Feel free to contact a Nexus admin if you have trouble.

How do I view the details of an appointment I scheduled with a faculty or staff member?
You should be able to see appointment details of your appointments, both past and upcoming, here in Nexus. This can be done by clicking Appointments in the top navigation bar of the Student Hub. Appointment details will include date, time, location, and much more. If there is further information you need about an appointment that is not found in Nexus, you should consider contacting the person for whom you made your appointment with. That person's email and phone number can be found in UConn's Online Directory if it is not already visible already when you view your appointment details.

https://phonebook.uconn.edu/

Keep in mind you will receive multiple email reminders in the days leading up to your appointment. Those emails will also include information about your appointment as well as a link to all the appointment details.

How does the event waitlist work?
If you enter a max capacity for an event you are hosting in Nexus, students will not be able to register for the event when the capacity is reached. Rather than seeing a button prompting them to register, students will see a button suggesting they get on the waitlist for the event. All they have to do is click the waitlist button once and they are on the waitlist. If at some point a student that previously registered for the event un-registers, Nexus will go to the waitlist and automatically add the person that is on the top of the waitlist to the event. It will notify the student they have been taken off the waitlist and are now registered. Therefore the person hosting the event doesn't need to manage the waitlist. Adding and enrolling from the waitlist is all done by Nexus. When the event hosts looks at their event details in Nexus, they can view if there are people on the waitlist. The waitlist only comes into play when there is a max capacity set.

How does the Mentoring Tool Work?
This tool is used to keep track of students and mentors in mentoring programs.
Allow students to view mentors in the program.
Allow students to reach out and connect with students in the Mentoring Center
Promote your mentoring program in the Mentoring Center
Track who is connecting with your Mentors
Mentoring programs should choose the mentoring model so Nexus knows how to treat the program on the platform. Users need to choose whether it is an assignment based model or a non-mentor assignment model.

Mentor programs can have their mentoring program listed in the directory of the mentoring hub. They can even choose to have a webpage for this mentor program.

How far back do the undergraduate cohorts go back in Nexus? I am finding some students have no undergraduate cohort (Freshman/Transfer) listed.
The undergraduate cohort field in Nexus identifies when and how a student matriculated as an undergraduate student. They are identified as UGFR or UGTR.

UGFR: means the student began their Undergrad UConn career as a first time freshman
UGTR: means the student began their Undergrad UConn career as a transfer student

For example, UGFR 1238 STORRS or UGFR Fall 2023 STORRS means the student began their undergraduate career as a freshman in the Fall 2023 at Storrs campus.

How far back does nexus track incoming undergrad cohorts?
Nexus tracks undergrad cohorts as far back as Fall 2002. Students that matriculated at an undergraduate before Fall 2002 with not have that reflected here in Nexus. However, all students from the Fall 2002 term forward should be reflected here in Nexus.

Why are freshman students not showing as being part of the new incoming undergraduate cohort?
Nexus identifies incoming cohorts based on census data which is a snapshot of the 10th day of classes. Therefore incoming cohorts are not identified and pushed into nexus until about the end of the third week of the semesters.

#incomingcohort

How far back does Nexus has record of undergraduate degrees being earned?
Nexus stores graduation data for undergraduate students going back to the Summer 2001. Therefore degrees earned in the summer 2001 and later should be reflected in Nexus.

How long is my nexus account active? Can my faculty/staff account be inactivated?
There are various reasons an account can be inactivated. Some are listed below.

Accounts are automatically inactivated if a user does not log into the faculty/staff hub for 3 or more years.

Accounts are also inactivated if a user is no longer affiliated with UConn.

Accounts are also non-accessible if a NetID is no longer active.

Limited Accounts are automatically inactivated when they are removed from all user networks.

Accounts are also inactivated if there is suspicious activity associated with an account

In regards to the QR Code for Registration/Remote Check-In for an Event, can this be used to simply check students in? Does the student have to have registered in advance for the event to use this, or can it be used by any student?
They do not have to register in advance to use that QR code. If you want the students to have the ability to register even after the event begins, you need to check off his box that says, Allow students to register remotely between the starting and ending times of the event. Otherwise it won’t let them register 1 minute after the event begins which may be a problem.

#preregister #Pre Register #pre-register

Is there a GPA Calculator in Nexus?
There is a GPA calculator in Nexus. It is found in the student hub. Anyone can login and use it. Including Staff and Faculty.

https://nexus.uconn.edu/secure_per/gpa/index.php

There is a GPA Goal Setter . This page allows users to determine how they can increase their overall GPA.

https://nexus.uconn.edu/secure_per/gpa/GPA_needed.php

#gpacalculator #goalsetter

Is there a limit to the number of emails I can send in Nexus?
You can send emails to multiple students at once using the Rolodex Cluster. There is no limit to how many emails you send, however you can only send up to 3,000 at a time.

Therefore if you have a Cluster with 4,000 students, you have to split it using the SPLIT CLUSTER button. This splits the cluster into two new clusters of 2,000 each. You can then email the 2000 in each cluster. Therefore you can email the 4,000 students, however you must send the email two times.

In short, there is no daily limit for how many emails you send in Nexus, however the most you can send at once is 3,000.

Emails are sent using the massmail server which is intended for large email campaigns.

#emaillimits #maxemails #massmail

Is there a maximum number of appointment slots I can create?
You can create as many appointments as you want using the appointment scheduler. You can even create duplicate appointment slots in case you want to have multiple students come to one appointment slot. This is done by duplicating an existing appointment slot of yours. Therefore is you have an appointment slot for Friday at 2pm and you want to allow for up to 10 students to book that day/time, you can click the duplicate button on the appointment and choose to to have 9 duplicates of that appointment created so you would then have 10 total.

Is there a way to ask students an opened ended question when they book my appointments?
In your appointment preferences, you should see settings for an Appointment Textbox Field. This is where you can choose to display a textbox field to your appointments with a question above it. You can change the text above the textbox to say anything you want. You can also toggle the textbox field on/off from being displayed, as well as toggle on/off whether you want to force the student to enter a response. The text box field allows for unlimited text entry, meaning there is no limit to how may characters they can write when responding to your question. Students can edit their response down the line when they are viewing their appointment details in the student hub.

If you want to ask a question and only allow for predetermined responses, not an open ended response, you can do to your Appointment settings and look for the Q&A option. This allows you to add questions and have students choose from a drop down menu of limited response options you determine.

#askappointmentquestions #openendedquestion #appointmentquestions #qa #appointmentool

Is there a way to get two kiosks displayed on one iPad check-in station?
A special link can be created by a Nexus admin that allows departments sharing space to have a single check-in station, while still keeping their kiosk data separate. This is done by creating a custom kiosk, also referred to as a merged kiosk. A merged kiosk allows 2 or more networks to have their kiosk listed on the merged kiosk. When a student chooses the network from the merged kiosk, the student is directed to that network's kiosk. After checking-in, the kiosk redirects back to the merged kiosk home page with all the networks listed again.

Keep in mind you can only have your kiosk added to a single merged kiosk. Therefore if you choose to have your kiosk added to a merged kiosk, you can't have it added to a second merged kiosk.

If you are looking to have your kiosk merged with another kiosk, contact a Nexus admin at nexus@uconn.edu

#mergedkiosk #kioskmerged #customkiosk #sharedkiosk

What are check-in flags?
Check In Flags are messages that are added to a student profile to share information about a student that the users wants other users to be aware of when meeting with the student. Flags can be permanent or have a lifespan selected for which they are completely deleted from Nexus.

A Flag icon is visible on the daily check-in queue and can be viewed by staff when students check in at the kiosk. Flag details are included in the email alerts staff receive when students check in at the kiosk.

Flag information is also visible on the student profile page under the Flag tab. It is here a user can enter a flag about an individual student. A user entering a flag can choose to have the flag shared with all users, or kept to only networks for which the user is linked to.

Users can view a flag they entered under the student profile, or they can view all their flags in one place by clicking MISC in the top navigation bar and then clicking the link to check in flags.

Limited access users can’t view or create flags. Flags are not included in kiosk check in alerts either if the person receiving the email has limited access.

#checkin #check-in #check in

What are Nexus Case Files?
Case files are opened in Nexus for individual students when the university seeks to have staff intervene regarding a specific issue of institutional priority. Open case files are visible on the top of the student profile. Users can view open case files for individual students and are encouraged to add comments about communications or meetings they have with the student related to the case.

Clicking the case file box expands the box so the user can see the full details, add a comment, and close the case (when appropriate).

How can this help advisors?
Advisors can go to their advisee list in Nexus and see if there are case files open by looking at their list of advisees.
Advisors also have the ability to view all their advisee case files on one page.
Advisors should note any outreach to students and/or conversations with students in the case file by adding a comment and should also take note of any other outreach efforts by other offices before determining whether to reach out to a student with an open case.

Is there an advantage to creating case files?
Creating a case file verifies some form of intervention was made and/or a case file was resolved. This can benefit the university because there will be intervention data that can be used for reports. Case files also document interventions in one specific place so that students do not receive duplicative communications/messages on the same topic, unless it is warranted. The creation of a case file can spark a conversation with a student that may have otherwise not have happened. These case files are intended to be used as a tool to increase student success.

How can I confirm I closed a Case File when that the case file is no longer displayed above the student profile?
Once a case file is closed, it will no longer appear above the student profile. To confirm a case file was closed by you or someone else, you can click the Case File tab in the student profile. That will bring you to a list of all case files for the student.

Are Case Files similar to Holds in Student Admin?
Case files should not to be compared to holds found Student Admin. Case files are intended to prompt staff to take action whereas holds are intended to prompt students to take action. There are no access restrictions placed on a student account in nexus as a result of a case file being opened. On the contrary, there often restrictions enforced in student admin when a hold is placed on a student’s account.

Do Open Case files continue to appear as a headline on the top of the student profile indefinitely?
Open Case Files appear on the top of the student profile in an orange box. This is what I refer to as a headline. When clicked, the box expands to show the user the full details of the case file.

The headline disappears when the case file is closed. A case file can always be viewed under the Case Files tab.
A Sunset date can be set for a case file. Adding a sunset date makes the headline on top of the student profile disappear if a case file is left open after the sunset date. This is something that can be added if the user wants the case file to appear as a headline for a limited period of time.

When should a case file be closed?
Unless stated otherwise in the case file, a case file should be closed only for one of the reasons below. Otherwise, cases should remain open.
1. The issue is resolved
e.g., the student registers for courses; the student shares that they will not be re-enrolling for a specific reason, such as transferring to another institution
2. The deadline for the student to take action has passed and not been resolved
e.g., day 10 passes and the student has not enrolled

What are case file comments?
A comment is simply an observation a user can add that is attached to the case file. There is no limit on the number of comments that can be added. Users can edit and delete comments they enter. These comments are different than the nexus notes. If someone entering a comment wants the comments pushed to the Notes so the comment will be visible in the notes, they can check the below checkbox where they enter the comment. This saves of copy to the notes a an Open note that is not linked to any network.

Closing Comment
A closing comment can be asked or required, based on the case file type. When a case is being closed, you can control if the user closing the case will be prompted with the comment box to enter a comment as they are closing the case. You can force them to enter a comment or simply show the comment field and give them the option. When you view the Case Types you created, you will see a column for behaviors like below that allow you to control this behavior. The screenshot below shows an example in which the user closing the case will be showing the comment box and asked to submit a comment, but it won’t be required they enter a comment.

Closing Question
A closing question can be asked or required, based on the case file type. When a case is being closed, you ask the user a question a closing question and give them a list of canned responses to choose from. You create the question, and you also create the response options for which they will choose from. You must enter a question, some response, and check off the Ask Closing Question box in order for the question to be asked. If they do not response to this closing question, they will be prompted to again on the closing confirmation page. It is not forced they respond at this time, but they are prompted twice.

What are student display notes?
Notes entered by users in the Faculty/Staff hub have traditionally been viewed by colleagues of the user that entered the note, not shared with the student for whom the note was written. There is now an option to makes notes visible to the student for whom the note was written. This is done using a new Student Display option. When student display is turned on for an individual note, the student can log into the student hub and read the note and view any attachments that were attached to the note. You may come across student display notes when browsing notes in Nexus. They are highlighted in pink with pink text. The pink highlights are to make it obvious that the note is visible to the student. The Student Display option can be toggled on/off by the user that entered the note.

How do I turn on Student Display for a note that I want the student to see?
After you enter a note (or when you are viewing a note you previously entered), you will see a pink box near the Edit and Delete buttons that says, STUDENT DISPLAY. Click that box and it will ask you a second time to confirm you are choosing to have the note displayed to the student. Once you confirm, you will see parts of the note turn Pink indicating the pink content is now visible to the student in the student hub. Any attachments you share with the note are also visible to the student. You can see if the student viewed the note and downloaded the attachments as well.

Can I turned student display off if I decided I do not want it visible to the student anymore?
You can turn off student display for the note just as easily as you turned it on.

After you make the note a student display note, you will see a button appear that says, SEND EMAIL ALERT. Pressing that will send an email to the student notifying them you added a note for them.

What does the email look like that students receive?
The email will look like the below sample for which a user named Cassidy Washington entered an email about a student.

Student Display was turned on for me. Is there a way I can test it out?
What you should do to test this out is add a note about yourself and make a a student display note. You can then have the email alert sent to you and view the note as a student would. Once you do this, you will get an understanding of how it works.

What exactly does the student see when I make a note student display?
✔ They can view the name of the person who entered it.
✔ They can view when the note was created.
✔ They can view the content of the note.
✔ They can view any attachments you added to the note.
X They can't view the note topic if one chosen
X They can't view note share level
X They can't view network note was linked to if one was chosen

Can all users make notes Student Display notes?
Users must request this access to creating Student Display notes. This is being rolled out slowly at UConn because it may require a little bit of training. If users in a department are interested in learning about how the student display option works, they should contact an admin at nexus@uconn.edu.

#studentdisplay

What do the E and N mean in the enroll section column of the the class schedule?
E - means the section is the enrollment section of a class
N - means the section is not the enrollment section of a class

The enrollment section is the section of the class students add to enroll in a class. Sometimes other sections are attached to the enrollment section. For example a CHEM lab may be the enrollment section, but the lecture gets added when the lab is added.

#enrollmentsection

What happens when I change the campus of my Network? I see editing campus is an option in my network settings and one of the options is Multi-Campus.
Changing the campus for your network won't affect your data. The main reason that field exists is so a Nexus admin and users can distinguish between networks when they have the same Network name. Some departments have offices at each campus and want a separate network for each. The campus field allows them to use the same network name and still distinguish between the networks locations.

#multicampus #networkcampus #campusnetwork

What is a Network? Should I be linked to a Network?
A network is a group of users that have their accounts linked. Networks often reflect a department, but they are not always a department. They can be a tutoring center, a maker space, or another place that is not what you would consider a department. Joining a network allows information you share in Nexus visible to only those in your network. Linking with a network is something to consider if you are in one of the following scenarios.

1. Your department has has students check-in at a kiosk when they arrive.
2. If you want some notes you enter in Nexus visible to only those in your network, and not visible to faculty/staff outside your network.
3. You want events you host in Nexus linked to a network so students can look up events based on your Network name.

* Users can link to 1 or more networks. There is no limit.

Contact a Nexus admin regarding a new network you would like to create.

#shouldilinktonetwork
#whylinktonetwork
#network

What is a Rolodex Cluster?
The Rolodex is a tool that allows you to store lists of students. Each list is referred to as a cluster. You can share your list with your colleagues in a similar way you would share an excel file of student information. One thing that is nice about a cluster is that all that needs to be added is the student ID. NetID or Student Admin ID both work. Once you add IDs to a cluster, all other details are populated such as name, email, etc. You can do various things with a cluster. A few things are below.

1. Share list with your colleagues
2. Email all students on the list or limit your email to specific individuals
3. View graphs of student biographical information
4. Track which students went to specific events
5. Track which students downloaded your documents
6. View chart displaying which classes students are enrolled in and what days/times they are in class
7. You can post a QR code to have students added to your cluster remotely
8. You can pull students into an empty cluster by cohort, class enrollment, etc.

The Rolodex Cluster is a tool that is leveraged by users in various ways. It is also evolving as more users share their feedback with their experience using the tool.

You can create a Rolodex Cluster by clicking Rolodex in the top navigation bar.

What is the Check-In Kiosk
Networks have a kiosk for which they can use to mange student traffic in their office. Many reports can be built from the data captured at check in.

The daily check-in queue is the page that shows staff who is checking in, why they are checking in, who is waiting to be seen, and who has helped the student. The check-in queue shows basic student data on check in, such as program/plan and advisor.

Email alerts can be sent to users when students check in.

Default drop in buttons of Appointment and Drop In. Custom buttons can be created by the networks to capture why students are checking in, and to have specific users notified based on the reason the student checked in.

Help button allows all staff to be notified when there is help needed when too many drop-ins are waiting

What is the easiest way to remove myself from one user network and link myself to another?
You can change your user networks by clicking Settings from the top navigation bar of the Faculty/Staff hub. Then click the link on that page that says My Networks. You will then be brought to a page that lists the networks you are linked with. This page gives you the opportunity to both remove and add yourself to networks.

UNLINKING FROM YOUR CURRENT NETWORK
To remove yourself from your current network, click the red Unlink button to the right of the network name.

LINK TO A NEW NETWORK
To add yourself to another network, click the link that says Link Me to New Network, then click the network for which you would like to be linked from the drop down menu. You can shorten the list in the menu by choosing your campus. Most user networks at based in Storrs, but some are regional campus networks. After you submit your request to link to the new network, it may take up to 24 hours to have the link approved. You will receive an email confirmation when your network request is approved.

#SwitchNetworks

What is the Events tool?
The Events tool allows users to post events in Nexus so students can register.
The person that creates the event is referred to as the host.
A sponsoring network can be chosen. If done, all staff in that user network can access the event if they have event access.

An event can be shared with another staff member by choosing a personal share. This allows the host to share with individuals they choose rather than across a whole user network.

There is a waitlist that is created for events is a max cap is address and the cap is met. When someone registered removed their registration, the person first on the waitlist is automatically added and emailed notified.

There is a general kiosk staff can use to have students sign in at the event. There is also a remote check in option that can be turned on that allows students to check in from their phone.

What is the Filter column I see on my Rolodex Cluster?
A column filter can be added to parse the people in the cluster by custom values you create. For example, let's say you have a list of students in your cluster and you want to keep track of which students are interested in being a mentor next year. You can create a filter with values such as Yes, Maybe, No. Yes meaning they expressed high interest in being a mentor. Let us now say that it is the end of the term and you want to email the students that said yes or maybe regarding being a mentor. Assuming you updated that column in your cluster as the term weeks went by, you can now email the students that are interested in being a mentor without having to bother those that said they were not interested.

You can use these filters for anything you want. I use them when I want to email a subset of the students based on some criteria for which I create filters. Often the criteria is something that is arbitrary for which you would not find data on in Nexus.

You do not need to create a filter, but the option is there which basically is allowing you to create a custom column with custom value options to choose from.

What is the FYE Instructor Hub?
The FYE Instructor Hub allows FYE instructors to log in and get a snapshot of many helpful facts about their students. This hub is turned on for a user if they are teaching an FYE class for the current term.

What is the history of Nexus?
Nexus, a University of Connecticut (UConn) engagement and retention platform, was created in 2006 when Jeff Winston worked in the Academic Center for Exploratory Students (ACES). Nexus was built for the purpose of capturing student traffic in departments. It was created by Jeff Winston at the request of Steve Jarvi, the Assistant Vice Provost for Student Success. After a few years and much support from Jim Hill, other schools and programs at UConn began using Nexus. Overtime, it replaced many siloed systems for note taking, appointment scheduling and more. In 2017, Peter Diplock joined forces with Jeff and helped Nexus evolve into a more robust platform. In 2023 Jeff Winston joined forces with the i3 lab and it is now the i3 staff that manage Nexus. One of the reasons Nexus has been useful in advising and academic support is that it was developed by Jeff Winston who was both an advisor and an instructor for UConn’s First Year Experience (FYE) program. Nexus places actionable data in the hands of the community to foster student success. Nexus complements the university’s student support services and enhances information sharing between students, staff, and faculty. Tools include dashboards, appointment scheduling, student check-ins, note sharing, event registration, resource sharing, timeline, and much more. Nexus tools and data analytics streamline processes and help UConn advance the academic mission of the university.
Faculty and Staff are able to use Nexus to get a comprehensive snapshot of who students are engaging with. This can be done by viewing the Student Profile and the Student Timeline.
Students benefit from Nexus because they can easily schedule appointments with their advisor from the Student Hub of Nexus. Two popular tools for students are the GPA calculator and the GPA Goal Setter. The GPA Goal Setter helps students understand how they can increase their GPA. They simply enter their cumulative credits completed, their Cumulative GPA, their Desired GPA, then click Calculate. The Goal Setter then tells them what grades are needed to raise their GPA to their goal based on the number of future credits they earn. Students can also use the student hub to post student groups and find study groups for their classes. The study groups tool is helpful because it allows students to find students in their class that they may otherwise may not know, or may not know they have a study group. The student hub is also where students can find their advisor information and easily schedule an appointment with their advisor. Documents shared by shared can also be found here by the student. It is common for staff to enter a note in Nexus for a student along with an attachment a student can have, such as a list of class recommendations after a meeting. This is useful because students will always have access to the document and staff can confirm is the document was downloaded by the student. Student can also look in the Student hub for events. 100’s of events are posted in Nexus. Students can register for events by browsing the list of events. Students that book appointments in Nexus receive multiple email reminders about their appointments in the days leading up to their appointment. For this reason, students seldom forget about an appointment. About 90% of appointments booked in Nexus have the student show up. This is very high when compared to other universities. Students also see their midterm grades and submit decisions to accept or reject their non-degree course work using Nexus. If a mentor is assigned to a student, their mentor and mentor information is also listed in the Student Hub. The student hub is a great place for students to go if they are trying to determine who they met with because it has a lot of their engagement displayed for them to see. The student hub is responsive, so it is very easy for students to use Nexus on their mobile devices. The student hub also alerts students of resources that may be of interest to them. For example, if a student is enrolled in a MATH class, the student hub posts a link to the Q Center. If they are in a Writing class, it posts a list to the Writing Center. These intelligent prompts are based on the students enrollment in classes. Nexus knows which classes a student is enrolled in which make prompting students beneficial.
First Year Experience (FYE) instructors benefit from Nexus because there is an FYE instructor hub. This allows instructors to easily view a list of all students in their class. It also gives the instructor up to date information on keys things such as midterm grades and any holds on the student record that may be keeping the student from choosing classes. The FYE Hub was developed by Dave Ouimette, Leo Lachut, and Jordan Ochs.
There is also a mentoring in Nexus that allows mentors and students to be connected. This mentoring hub makes keeping track of mentors and reaching out to students easy.
Everyone can benefit from using Nexus. Some benefit because it allows them to log their activity and their engagement with a student. Others benefit because they can easily identify who a student has interacted with and determine who to reach out to if they are trying to help a student. The student hub is a powerful display of all engagement and academic information in Nexus. Staff can view who a student has been talking with, what departments the student is visiting, what midterm grades the student has received, charts of their GPA over time, timeline of all actions related to a student and more. Nexus is also a data mining platform which was not the initial intention when it was built. Overtime the platform has become so easy to use, that many use it to mine data rather than use programs like WebFocus, Student Admin, and other software.

There is no cost to use Nexus. Nexus is not limited to only undergraduate. Nexus can be used for Graduate, Undergraduates, and Non-Degree students. Nexus is always evolving as a result of the great feedback given to the developers from the users. Nexus has an Idea Lab (iLab) that allows users to submit ideas for updates. These ideas are stored in a queue and looked at by developers and those on the Nexus Sterring Group. Many ideas submitted are added to Nexus withing days of being submitted. The Idea Lab is a place all users can go to see what kind of ideas users have for Nexus.
Nexus does a great job of letting users know when updates are made. The updates page list all updates and can be filtered by year. These updates never go away and users can go back in time and read any update they may have missed, or reread any update they may want to refresh their memory on. Staff can also search updates for any keywords they like. The updates and Idea Lab help make Nexus a transparent platform.
The timeline and the Rolodex are two of the greatest tools in Nexus. The timeline gives users an instant understanding of student engagement. Staff can easily distinguish between the many actions included on the time and focus on actions made by the student versus by someone else helping the student. The intent is to have one page show you all actions taken in nexus that are related to a student. These includes actions taken by the student such as booking an appointment, as well as actions taken by staff such as adding a note about a student. This page should be helpful if you are quickly trying to determine who, how and when someone is engaging with a student. This link to the Timeline can be found below the Student Photo and IDs on the Student Profile page. At the moment, the below data is pulled into the timeline

• Appointments Scheduled. Including who scheduled the appointment for the student.
• Appointments Cancelled. Including who cancelled the appointment for the student.
• Appointments Rejected. Details of when a student tried to schedule an appointment with someone, but was unsuccessful scheduling for some reason. In some cases, the reason will be listed.
• Note Added. Including who entered note share level.
• Student Share note view confirmations when read by the student.
• Student Share note download attachment confirmations when downloaded by the student.
• Who sent an email to a student.
  
• When an email was opened by student.
• When a student registers for an event.*
• If a student is registered for an event. This event details are hidden if the event hosts does not want the event registration visible to all users.
• When a student checked-in at the event. *
• If a student is on the Waitlist for an event. *echo "
  
• Kiosk locations the student checked in. The location is hidden if the kiosk is controlled by a Ghosted network. Ghosted networks allow their check-in data to be visible to anyone other than those in their network.
• When student completed 60 Second Profile.
• Non-Degree Decisions Submitted for their classes and which class.
• Stickers added to a student profile and by who. *
• Resources/Referrals shared with a student and by who. *
  
• One Stop Comments added to Student Admin. *
• Who opens a Case File for a student and why.
• Who added a Comment to a Case File
• Student Used GPA Calculator
• Student Used GPA Goal Setter
• Indicator of a staff member's viewing of a student profile. This started being captured on 9/9/2025
• Mentor assigned to student in a mentoring program *
• Study Group a student started including for which class
• Study Group a student joined including for which class
• Completed Nexus User Agreement in the Faculty/Staff hub confirming they understand FERPA and university policies as they pertain to the student worker job.
  
• Requests to give student access to Faculty/Staff hub. This usually indicates the department the student has a student worker job with.
• When Faculty/Staff hub access was granted

The Rolodex is something everyone can benefit by sharing list of students. These lists are referred to as clusters in the Rolodex. It allows you to instantly get data for just about any cluster of students you want. It allows you to chart graphs of the students based on academic and biodemographic data. Users can determine when students are not in class so they can determine the best time to host an event. It allows users to email students for email campaigns. The What’s Happening button allows users to know what students are involved in what on any given day which saves time so the staff doesn’t have to go through each individual student profile. Users can share their rolodex clusters with other staff.
Nexus is used at all tutoring centers for check-ins, appointment scheduling, live snapshots of the daily traffic, reporting tutoring work by individuals and aggregate.
When someone asks what is Nexus, I would tell them it is an engagement platform that connects students, staff, and faculty. It compliments Student Admin nicely.

Most offices that are student facing use Nexus in some way. First Year Programs, Tutoring Centers, Dean of Students, Center for Students with Disabilities, Advising Offices, Bursars, Registrar, Regional Campuses, Cultural Centers, and more.

What is the i# department that built Nexus?
Institutions Insight and Innovation (i3) has may other platforms besides Nexus. Their website is https://i3.uconn.edu/.
Their approach is to Create value early. Iterate quickly. That's the goal. There's no single path to get there, but here's how we like to work:

Start small. Learn fast. Build what matters.
We usually begin with something simple—a rough draft, a working prototype, a first version you can click. Then we test, refine, and build from there. It's not about cutting corners. It's about getting feedback sooner, staying flexible, and keeping the momentum.

You'll see results early. We know every project is different, and we don't pretend this approach is perfect. But it's how we think about progress: iterative, collaborative, and grounded in what actually works.

Lincus and Nexus are two of the well known apps developed by i3. However there are many more an you can look at their website for more information.

https://i3.uconn.edu/work#completed-projects

What is the Kiosk Check-In Queue?
The Queue is the page that shows staff who checked in at their kiosk on the current day. Students that are waiting are listed on top. Students that have been helped fall out of the waiting queue to the bottom of the list.

What is the Nexus GPA Calculator and Goal Setter?
The GPA calculator is a tool students in the student hub.
https://nexus.uconn.edu/secure_per/gpa/index.php
It allows students to put classes into a calculator and calculate their GPA.

It also allows them to speculate on grades needed movigng forward to raise their GPA using the Goal Setter.

When are new Networks created?
Networks are created when at least one of the following is found to be true.

1. Data needs to be captured to reflect a distinct location. The best example of this is the check-in kiosks found in many offices. When a department asks for a kiosk to manage student traffic in their office, a network is created.

2. The sharing of information needs to be limited to specific users. For example, some users want to record student notes and have the notes only visible to users in their network. Another example is users are hosting events using Nexus and want the event registration and attendance only visible to their colleagues.

Keep in mind the Check-In Kiosk, Notes, and the Event Scheduler are the only tools that can restrict data sharing within networks. Other Nexus tools are not affected by networks.

When are reminders sent to students that register for an Event here in Nexus?
Reminders are sent to students that register for events here in Nexus. These reminders are sent the day before the event AND the morning of the event. These reminders are sent at 6:00am in the morning. Reminders are sent to the emails for all students registered. Text message reminders are are also sent to students the day before and the day of the event at 6:00am, but only if the student opts-into receiving text message alerts here in Nexus.

When I advertise events in the Nexus event tool, who can view the event information?
If you advertise events in Nexus, the events is listed in the student hub under upcoming events. The are visible to anyone that logs into the Student Hub.

Where can I see the Nexus user agreement?
You can go to SETTINGS in the top navigation bar of the Faculty/Staff hub to find the User Agreement. You can view history of when you agreed to it and read it again.

You must agree to the user agreement in order to use Nexus. Users will be asked to agree to it the first time they log in each calendar year. The intention is to reinforce the terms of the user agreement and to give them a link to FERPA.

#useragreement

Where can I view a sample of the 60 second profile questions?
You can view a sample of the 60 second profile question at the below link.

https://nexus.uconn.edu/secure_per/ss_survey/survey_sample.php

#60secondprofilequestions

Where can I view details of appointments my upcoming or past appointments?
You can view your upcoming and past appointments in the Student Hub. When you are in the Student Hub, click the APPOINTMENTS link in the Top Navigation bar. This will bring you to a page that lists all appointments you scheduled here in Nexus.

Students receive email reminders for upcoming appointments. Reminder emails are sent three days before the appointment, the day before the appointment, and the morning of the appointment.

Who uses Nexus for appointment scheduling?
Many faculty and staff use Nexus for appointment scheduling. Nexus allows students to search and book your appointments. Videos on how to set up your appointments can be found by clicking APPOINTMENTS in the top navigation bar, then clicking the video link towards the top of the page.

Why am I getting messages that students are trying to schedule appointments with me after I stopped using the appointment scheduler and I am no longer searchable on the list of staff?
Most likely you sent students your direct appointment link in an email and they have it saved. Therefore they are not finding you by searching for you, they are finding you by clicking the link in your old email. You can turn off appointment rejection email notifications if you don't want them at your appointment preferences. You can also add a custom message students see that look for your appointments in the future.

Why are enrollment appointments showing in Student Admin, but not Nexus?
Enrollment appointments for upcoming terms appear in Student Admin before they appear in Nexus.

Enrollment appointments start being displayed in Nexus 25 days before enrollment begins.

Example: If Fall term enrollment begins on March 26th, enrollment appointments should start showing in Nexus on March 1.

Why is there a delay displaying Enrollment Appointments in Nexus?
Although Nexus is fed enrollment appointments weeks earlier than they are displayed, many are tentative and subject to change for various reasons. The Registrar's Office said Nexus must hold off displaying enrollment appointments until 25 days before enrollment begins. Therefore a threshold of 25 days is set because that is when enrollment appointments are no longer considered tentative.

#enrollmentappointments

Why are students having trouble booking appointments with me? Why can't students see my appointments?
There are many reasons students may not see appointments for you when they are booking your appointments. For troubleshooting ideas, go to the appointment preview page and read about how you can troubleshoot this.
Preview Page

Why are students seeing my event listed in the Upcoming Events of the student hub, but there is no button to register?
If your event is listed as an upcoming event in the student hub, but there is no button to register, the reason is likely you do not have the button below checked. You must check this in the details of your event in order for students to have the ability to register for the event before the event begins.

☑ Allow people to register remotely up until start time of the event

If you want people to have the ability to register during the hours of the event, check the below box.

☑ Allow people to register remotely between the starting and ending times of the event

Keep in mind you must have the below checked in order for it to be posted in the student hub for students to find on their own when searching upcoming events. Without the below checked, students can still register, but only if you send them the direct link to the event and have the first box above checked.

☑ Advertise this event in the Student Hub

#eventregistrationbuttonhidden

Why can't staff with shared access to my appointment calendar see a button to book my appointments?
If you share your appointment calendar with your colleagues, they will have the ability to book and cancel your upcoming appointments.

If they do not see a link to book an active appointment slot and the appointment has not been booked, it is likely because the appointments is in the past. You can only book appointments for the future. You can't book appointments in the past. When viewing a list of appointments on a day that has passed, the Booking button will be hidden.

Why is a student seeing a message that they are not allowed to make an appointment with me when I have many upcoming appointments open?
If a student is seeing a message that saying they can't book an appointment with you and you are not sure why they can't book your appointment, I would suggest the following.

1. Ask what message they are seeing. Often the message gives some insight into why they can't register for your appointments.

2. Most importantly, go to the student profile, click the Appointment Tab, and look towards the bottom of the page where is mentions Appointment Rejections. There you can see details of every instance a student was rejected from scheduling with you. The information listed there should help you figure out why they could not schedule with you.

FYI: When a student can't schedule an appointment and the staff knows they have upcoming appointments open, the reason the student can't schedule is usually because the staff has a restriction on their appointments that they forgot about. They may have an appt topic restricted to a list of specific NetIDs, or they may have a school/advisor restriction. There are many restriction staff set and they often forget they do it. I would only add restrictions if you have experienced that having none is a problem. I would not add restrictions because you THINK having none will be a problem and students you do NOT want booking your appointments will take them all.

#appointmentrejections #apptreject #noappts

How do I add a new user to my User Network?
In order to add a user to your network, you need to know their NetID. Once you get their NetID, you can request to add the user by clicking the USERS tab, then click + Request New User, then enter the person's 8 character NetID. If the person is already a Nexus user, the form will submit the request to add the person with one click. If the person is not already an existing Nexus user, the form will auto-populate the person's name, email , and other details in a new user request form that you can submit with one or two extra clicks. New user requests are usually approved by an Admin within an hour. If you have trouble adding a new user, contact a nexus admin at nexus@uconn.edu with your questions.

You can also add a new user without having to choose a network. Users that are not linked to any networks will see they can add new Nexus users, but they need to use the + Request New User link under the MISC link in the top navigation bar.

#linkusertonetwork

How do I get students to stop seeing my name as an option for appointments since I do no use the appointment scheduling tool?
There are a few ways you can deal with this.

1. If you have no interest in using the Appointment tool, the easiest way to turn it off is to go to the below link and toggle the tool off.
Toggle On/Off


2. If you want to use the appointment tool but do not wan your name searchable under your networks, you can remove your name from specific networks by going to the Users link in the top navigation bar and turning off anywhere your name is turned on where it says Include Name On List of Staff. This must be turned off. This will stop your from being listed under the network when the network is chosen by a student looking for appointments.

How do I mark an appointment a no show?
All appointments booked in Nexus are no-shows by default. You never need to mark an appointment a no-show if a student doesn't show up. A student's appointment arrival is recorded if you check them in OR if they check-in themselves at the kiosk. Therefore if an appointment doesn't arrive, you do not need to record the fact the student did not show up. The fact that they were never checked-in makes them a no-show and their failure to come to the appointment will be reflected as a student no-show in future reports. The only time you need to manually record a no-show is if you are unable to make it to your appointment with a student. This can be done by checking the Staff No-Show button for your appointment. This is something staff should do if they fail to show up to work on snow-days or if the staff member is home sick. When the Staff No-Show button is pushed and an appointment is marked as a staff no-show, the failure for you and the student to meet will not be held against the student and counted as a student no-show. #Noshow.

How do I schedule an appointment with someone?
You can schedule an appointment with someone by searching for them in the Student Hub. Log into Nexus and choose the Student Hub. Click the link to Appointments in the top navigation bar of the student hub. From there you can search for them by name or by department. If the person you are looking for is not found on the list of names and also not listed under their department, there can be a few reasons. Make sure you are spelling their name correctly and be mindful the names are in alphabetical order by last name. If you still can't find the person, you should send the person an email asking them how to schedule an appointment with them. There is a chance the person you are trying to schedule with uses another platform for scheduling appointments. Email them directly or call their office inquiring about how to schedule an appointment.

Is there a way I can confirm if my Outlook is syncing with my appointments?
Yes there is. For anyone looking to determine when or if their Outlook is syncing to their Nexus appointment calendar, there is a preference you can turn on to have an email sent to you each time Outlook syncs with your Nexus calendar. You can find this in the appointment preferences where it says - Notify me via email every time by calendar syncs with an outside calendar.
Appointment Scheduling Preferences
Turn this preference if you are trouble shooting your Outlook syncing. Once you determine Outlook is syncing correctly, it is recommend you turn this preference back off otherwise you will get an email each time it syncs.

Who can use Nexus?
All students with both an active NetID and a Student Admin ID can log into the student hub of Nexus. The Faculty/Staff hub is only available to active faculty and staff and is available upon request. Staff can contact a Nexus admin for details about having a profile created for themself or their department.

If you would like to request access for yourself to the Faculty/Staff hub, you can go to the below link to request an account.

Request Account

Why am I not receiving emails when students check-in at the kiosk?
First you should check your preferences to make sure your settings are to be sent an email when students check-in as an Appointment or a Drop-In. Click the Settings Tab and then click Kiosk Preferences. Somewhere there you will see check boxes that need to be checked in order to be sent emails.

If those are checked, go to Settings/ My Profile and make sure your email is correct. You will also see on the Settings tab under profile a link to send yourself an email. Click that and see if the email goes to your account. If the email is sent, you will see a confirmation it was sent.

Next thing to try to look in your Clutter folder in outlook. It may be going there if you are new to Nexus. It may also be going to your junk or spam folder, bu the Clutter folder is usually the problem. If you see the emails there, turn off your clutter folder. You can google how to turn it off or call the UITS help desk at 860.486.4357 (486-HELP)

Why am I not receiving emails when students schedule an appointment with me?
You need to go to your appointment scheduling preferences and choose to have email notifications turned on. Go to the Appointments Tab, Settings link, then choose Preferences and Behaviors. There you should see a checkbox about being sent emails when appointments are booked as well as many other preferences.

How do I change the name of my Network?
You can change the name of any user network your account is linked to. This can be done by going to Settings in the top navigation bar and then clicking the My Networks link. There you will see a list of networks for which your account is linked to. Below is a direct link to this page.

https://nexus.uconn.edu/secure/settings/mydept_index.php

From the list of your networks, you can click a network name. Once you do that, you will be brought to a page that has the network details. Towards the top of the page is a link that says, Edit Network Settings. Click that link and you will see you can change the official name of the network. Be sure to click the button at the bottom of the form to save your changes.

There are three boxes for names that you should be aware of.

1. Network Official Name: This is the official name of the Network. This is what people will see when they look up networks in Nexus. Anytime your network is listed anywhere, this is the name displayed.

2. Network Name as seen on Kiosk: This is the one place you can have your name displayed differently. If you want the check-in kiosk for your office to say something other than your official network name, you can type that here. Sometimes people want their kiosk to say something other than their official network name and this is the place to make that edit.

3. Abbreviated Network Name seen on Tabs and to be used in reports: This is usually a short abbreviated acronym for your network that you all see anytime you see a tab for your networks. The network names are took long to create tabs for. This is where you can add a short abbreviated acronym if you like.

#changenetworknames

How do I schedule an appointment with faculty or staff using Nexus?
You can schedule an appointment by logging into Nexus and pushing the button for the Student Hub. The Student Hub is where you must go to search for and schedule appointments. When you are in the Student Hub, click the APPOINTMENTS link in the Top Navigation bar or click the link that says SCHEDULE AN APPOINTMENT. Either link will bring you to a page where you can search for appointments. You can search for appointments by name or by department.

Keep in mind that not all faculty and staff at UConn use Nexus for scheduling. Many do, but not all. If you are searching for an appointment for someone specific and do not see that person's name, that is an indicator the person does not use Nexus for appointment scheduling. If you can't find someone on the list of names, you should email the person and ask how to schedule their appointments. You can find faculty and staff email addresses by going to the UConn Directory.

My Outlook is no longer refreshing my appointment calendar. How do I fix this?
When your Outlook is no longer updating your Nexus Appointments, the problem is with your Outlook. For reasons nobody can explain, Outlook has a bug that causes it to stop refreshing calendars for which is subscribed to like your Nexus appointments. When this happens, the most common solution if to unsubscribe your calendar in Outlook and them re-subscribe. This usually gets outlook working again. This does not always solve the problem, but it usually does. If it does not, it is best to contact ITS for help.

There are directions on trouble shooting your calendar subscriptions listed under the Appointment link in the top navigation bar. Click Appointments/Settings/Sync Calendar and then scroll to the bottom of the page where it says Having Troubles listed in red text. There are some trouble shooting tips there that may help you. Below is the direct link.

https://nexus.uconn.edu/secure/appointments/sync_cal.php

Keep in mind that when your calendar programs such as Outlook, Google, or whatever you use stop refreshing, it is not a Nexus error. It is an error in your calendar program and something that is out of the control of Nexus.

#outlookproblems #syncingstopped

Which departments are currently using Nexus?
Nexus is used by many departments at all UConn campuses. The extent to which they use Nexus varies by department. Faculty and Staff Nexus accounts are linked by User Networks. User Networks typically reflect the name of a department, program, office, or resource. A complete listing of User Networks can be found below. This list of networks is dynamic with new networks being added each semester.
User
Networks

Does calendar subscription syncing to my appointments pull in all my appointments going back from when I first began using it?
It pulls in all your appointments from the current day forward, and going back three months. Therefore your appointments that were more than 3 months ago will not appear. You would need to log into Nexus to see all your historical appointments. The reason for this is that most people don't need to look at their calendar subscriptions to view past appointments. They are usually only concerned with today's appointments and those in the future. This also cuts down on the speed of your calendar syncing and the processing power needed by the Nexus server. Every time a user syncs, Nexus generates a file and these files can be rather large. Some people have their calendar applications set up to sync every minute which is most likely unnecessary. If people were not syncing every minute, there would not be much a concern about the server being overwhelmed with these syncing requests. For now going back only three months is a way to accommodate the excess sync requests. A 30 minute calendar refresh schedule which is the default from Outlook is appreciated.

How do I log out?
The best way to log out is to completely close your web browser. There is a Log Out button you can click which will work, but the safest way to logout and completely clear your NetID credentials from the browser is to completely close your browser. For this reason, closing your web browser is the recommended method of logging out.

How do I unlink my account from a Network?
Click the USERS button link at the top. Then click the REMOVE button to the far right of your name where you are listed.

#unlinkmefromnetwork

How often are upgrades made in Nexus?
Changes are made just about every day. The majority of changes are made to the data structure and server scripts which are not visible to the user. Changes that are visible to the users are made to accommodate the steady stream of suggestions submitted by users to improve the interface. Approximately 5-10 suggestions come in per week. The time between when a suggestion is submitted to when it is completed depends upon many factors. Some suggestions can be accommodated the day they are submitted. Others need to be accommodated at times when usage is low between semesters. Many factors are considered when to determining when and how to accommodate requests. Factors to consider are complexity, demand, risks, beta test requirements, urgency, ambiguity, redundancy, speculative anecdotal evidence, resources, processes, challenges, compliance, habits, opportunity cost, and much more. When changes are made that may be beneficial to some users but not all , these modifications are usually made into a user preference. The various different ways users operate require many preferences be added to Nexus. The advantage of this flexibility is the opportunity to accommodate everyone. The disadvantage is that it increases complexity. The less flexible users are willing to be, the more complex Nexus will become. Keeping a balance between making users happy and minimizing complexity is a challenge. Direct user feedback is welcomed. Significant changes are always posted in the Recent Updates list, but insignificant changes are typically not listed. The Nexus interface is intended to be user friendly and intuitive. All design modifications are made from the perspective of an infrequent user. The responsive design is influenced by mobile devices with the majority of the application being mobile friendly. Balance between a mobile friendly view and adequate data is also considered. For further questions about modification timelines, please contact an admin.

Can I be sent an alert when a calendar programs from Outlook, Google or Apple sync with my Nexus appointment calendar?
If you are wondering whether or not your Outlook calendar is refreshing your appointments from Nexus, you can have an alert emailed to you when Outlook connects to Nexus to refresh your calendar.

Go to Appointments/Settings/Preferences and Behaviors and check the box that says, Notify me via email every time my calendar syncs with an outside calendar.

If you check this box and you receive no email confirmations within a few hours or with a day, Outlook is clearly not refreshing your appointments. If you are using Outlook, the problem is most likely Outlook. This can usually be fixed in Outlook by unsubscribing to your Nexus calendar and then resubscribing.

Fun Fact: Outlook is supposed to refresh your appointments every 30 minutes by default. Sometimes it stop refreshing for no rhyme or reason. When this happens, the solution is typically to unsubscribe and then resubscribe.

#refreshingcalendar #outlookrefresh #appointmentcalendar

Is this application for both undergraduate and graduate programs?
Both undergraduate and graduate programs are using Nexus. Some of the system's data analytics apply exclusively to the undergraduate population, while other are inclusive of the graduate student population. The majority of Nexus tools are applicable to all departments, students, staff, and faculty.

Is student academic data I see in Nexus live?
Student academic data in Nexus is not live, although it may appear to be. Academic data is updated daily from Student Administration.

Do I have to be linked to a user network in Nexus?
You do not have to be linked to a network in Nexus. However, Nexus limits the use of some tools for users not linked to a network.

Where can I request an account to access the Faculty/Staff hub of Nexus?
If you need access to the Faculty/Staff hub and you do not currently have access, you can go to the below link to request an account.

Request Account

Does Nexus replace Student Administration?
Nexus in no way replaces the Peoplesoft Student Administration system. The Peoplesoft Student Administration system is the official system for academic records, degree audit, enrollment, and other key functions. Nexus stores its own unique data that is not found in other systems. Nexus is intended to supplement the Student Administration system, not duplicate it in any way.

What does SANDBOX mean?
Nexus was created in 2006 and was first called SAND. It was later renamed SANDBOX when it became a suite of many tools. SANDBOX is an acronym reflecting key tools of the application.

Sign in
Appointments
Notes
Non-Degree Decisions
Behavioral Data
Other
eXtras

This acronym coincidentally reflects what is referred to as a data sandbox. A data sandbox, in the context of big data, is a scalable and developmental platform used to explore an organization's rich information sets through interaction and collaboration. It allows a company to realize its actual investment value in big data.

SANDBOX is scalable in the sense that it can handle increasing volumes of work to accommodate growth. It is developmental in the sense that the platform is continually enhanced and upgraded to meet the dynamic needs of the university.

Where can I find the link to our kiosk so we can set up the kiosk in our department?
- Click the Kiosk button on the top navigation bar in the Faculty/Staff hub.
- Then click Kiosk Portal button.
- Scroll down to where it shows the secret kiosk link. You will see text that says, Where is the Check-In Kiosk? Your secret link is just below in red.

You need to make this secret link be the home page on the browser of the device you use for the kiosk.

Do not send this secret link to students or share with anyone outside your department because there is no reason they would ever need it. The secret link is only to be used to set up your kiosk check in station. If you feel your kiosks secret link has been compromised and someone knows of the link that should not have it, let a Nexus admin know and a new secret link can be generated for you.

#kiosksetup #whereismykiosk #secretlink #kiosklink

Why is my name not showing on the kiosk when students sign in as an Appointment? They can see my colleagues name, but not mine.
Click the Kiosk link in the top navigation bar. Click the button that says Alerts on the top of the daily check-in queue. Next, click the Appointment Box which will expand and show you all the users in the network. Check the names of the users that you want to be listed for students to choose from when they check in with the Appointment button. Once you check their name, their name should be a visible option. You can toggle the names on and off as needed if you get new staff or staff leave your department. Keep in mind that checking their name also makes them get an email alert when an appointment checks in and chooses their name.

#namenotshowingonkiosk

Can I make the available times of my appointments earlier or later?
Yes. When you first join Nexus, the default times for your appointments are 8:00am - 5:00pm. If you would like to change this so your appointments begin earlier or end later, you can do so in your preferences. Go to the Appointment tab, Settings, the click the link to edit your preferences. Scroll down to the start and end time of your appointments and change them to what you like. You can also choose to start appointments at the half-hour mark. Be sure to scroll down to the bottom on the form and save your preferences. These new settings will be reflected next time you generate appointments for another day.